Frequently Asked Questions
Candles
Are the candles handmade?
Yes — every LUCX candle is hand-poured in small batches in the Netherlands.
What wax do you use?
Our candles are made using a premium soy wax blend designed for a clean and even burn.
How long do the candles burn?
Burn time varies slightly per scent, but most candles burn approximately 40–50 hours.
How strong are the scents?
Our scents are designed to feel soft, balanced, and comforting — noticeable without overwhelming the space.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days.
Do you ship internationally?
Currently, we ship within selected European countries.
Returns
Can I return my order?
We accept returns within 14 days of delivery, provided the candle is unused and in its original condition.
What if my order arrives damaged?
Please contact us within 48 hours of delivery at support@lucxcandle.com with photos of the damage, and we’ll do our best to help.